Harbor Freight Tools

Reviews

• Property Management

  Feb, 17 2018
  ★ ☆ ☆ ☆ ☆
  With legible cash receipt in hand, hours after purchase, would not refund money for factory broken generator.
  Contained no gas.
  No excuse.
  They pick and choose who they deal with.
  To the children in this location, customers are a joke.
  Another future example of a bankrupt business.
  Took generator to another store, was issued refund without question.
  Total cost to me, for investing my $ in harbor freight, = $ loss of days pay for 4 men $500. Broken generator$120. Time to go buy and return broken generator$80. Having to calm upset customers $20. Having to reschedule customers because generator didn't work, pushed back customer scheduled dates ( priceless ). Had to cancel reschedule a scheduled customer to complete current customer project $300.
  The total expense to me for investing in harbor freight was a loss of over $1,000.00.
  Not to mention the stress.
  I did not go to this business to save money. I went here for the advertised machinery. For I compared product available at home depot. I didn't require the output power of the only 2 they had at home Depot.
  I intend to never go to the lake worthless (Palm Springs) store again.
  I seriously recommend no one doing business with this store as long as "Joey" is running it.
  After lengthy time searching for and driving to another location to discuss my return, I found 1 and it was so simple.
  While I was in store where I did receive a refund, the people working there sarcastically asked how things are over in the Lake Worth store?, while rolling their eyes. Then, making it perfectly clear, that they know that store is run badly. Funny thing about it is, I never mentioned to the people that returned the generator that I had been to lake worth. They came to the conclusion on their own, and rolled their eyes, on their own, when they read the store number on the receipt, where the generator came from. It's obviously even known throughout the company about the way that store is run. So, how does it continue?
  People, stay away.
  Worst service ever.
  No customer service.
  Childish behavior.
  Arrogance.
  Bad products that cost more than good ones
  Bad parking
  Bad attitudes
  Bad business ideals
  Bad communication
  May have been my worst shopping experience ever.
  These are grown adults behaving like they are in middle school.
  Not even high school level maturity.
  When I pay good, hard earned money, from my sweat and blood, for a tool. I expect it to work. Should it not, I expect a replacement/refund.
• Ken Horkavy

  Dec, 24 2017
  ★ ☆ ☆ ☆ ☆
  Four month old dehydrator used three times and it melted probably poisoning what was dehydrated. No return options. Beware of their products the seem often times use once and throwaway quality

Photos and maps

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